Service Level Agreement

The Tourism Development Fund ("the Fund") emphasizes its commitment to ensuring customer satisfaction by delivering its services through a range of communication channels. Below you will find a list of the services provided by the Fund and the time required to provide each service. Customers must also adhere to the terms and conditions for each service, as explained in the e-services guide .

Privacy and confidentiality of information:

The Fund reaffirms its commitment to safeguarding the confidentiality of customer information, strictly adhering to the laws and regulations governing data privacy in the Kingdom of Saudi Arabia

Providing communication mechanisms:

In case of any inquiries, you can contact the Fund through its official social media channels or via the website using the link: Contact Us

Service Level Agreements:

#	Service Name	Execution Time*	Availability**
1	Investor and project qualification	5 working days	around-the-clock service
2	Disbursement Execution Request	5 Working Days	During Working Hours
3	Remaining Balance Report	1 Working Day	During Working Hours
4	Approving Loan Request	3 Months	During Working Hours
5	Preparing a credit facilities documentation	5 working days	During Working Hours
6	Apply to TDF Grow Accelerator	Instant	During Registration Periods
7	Apply to TDF Grow space booking	Instant	around-the-clock service
8	Apply to TDF Grow Center Consultation	Instant	around-the-clock service
9	Register to attend TDF Grow workshops	Instant	around-the-clock service

* The Fund may extend the period in the event of deficiencies in the requirements or information provided by the client and/or services whose nature requires referring them to a third party.

** The official working hours of the Fund are from Sunday to Thursday, from 9:00 am to 5:00 pm.